📢 New Update: Age-Appropriate Design with k-ID 📢
We’ve heard your concerns about safety and access in the game, and we’re working to make Gorilla Tag better for all players. That’s why we’re rolling out a new system for providing age-appropriate experiences with the help of k-ID. Here’s what you need to know:
🔹 When you log in, you’ll be prompted to use the thumbsticks to set your age.
🔹 Depending on the age you provide and your location (as derived from your IP address), you’ll get an age-appropriate experience.
IMPORTANT: If you’re playing on your parent’s or guardian’s Meta account, please set up your own unique Meta account, with your parent’s or guardian’s permission, to play Gorilla Tag on their headset.
We're here to help make this transition as smooth as possible, so if you have any questions or need more info, reach out to us!
We also have an FAQ available below to help answer questions you or your parents or guardians might have.
Thanks for working with us to keep our community safe and fun!
Q&A:
- Q: Why is Gorilla Tag doing this?
- A: Fair question! Our top priorities are keeping the game fun and following regulatory requirements around the world. We've also heard feedback from players and their parents or guardians who share similar concerns, so we're taking steps to improve the experience for everyone. k-ID is the best in class for supporting game teams with age-appropriate design: we have partnered with them so we can focus on building the best games for you!
- Q: How does k-ID work?
- A: k-ID uses country and state location info to make sure you get the right experience based on local laws. For example, in the United States, some users will have a different experience due to laws like the Children’s Online Privacy Protection Act (COPPA). Other jurisdictions around the world have different rules and age thresholds. Where parental permission is needed, it can be done quickly and seamlessly through the k-ID web app.
- Q: Why does k-ID ask for my parent’s credit card? Can we use k-ID without a credit card?
- A: k-ID offers a few different parental verification methods, including a credit card, to make sure the person granting consent is actually an adult. Depending on local law, parents or guardians may also have access to other methods like entering personal details or completing an ID or face scan (where available). Credit card info is only used for verification and isn’t stored. In some locations, there might be a super tiny charge (up to $0.50) which gets refunded! If it takes a few days, don’t worry - it depends on your bank.
- Q: Is k-ID collecting my info?
- A: Another Axiom shares limited data like your age, jurisdiction, and online IDs such as your platform ID with k-ID. k-ID will also ask your parent or guardian for additional information solely to verify their age and manage their permissions. For more information regarding k-ID’s privacy practices, please check out their Privacy Policy here.
- Q: How does k-ID keep info secure?
- A: k-ID uses trusted third-party processors like Stripe and Veratad to run parent verification checks, and neither k-ID nor its processors store the information used to verify a parent’s age. k-ID is also certified by the ESRB Privacy Certified and UK Age Check Certification Schemes. If you or your guardians have questions, they can check the full FAQ on k-ID’s website.
- Q: How often will my parents or guardians need to use k-ID?
- A: Just once for setup and initial verification. After that, they can manage your online experience through the k-ID family portal. No more pop-ups after signing in.
- Q: Why is it important to provide an accurate age?
- A: This is about keeping everyone safe, and so being honest about your age makes things easier for you in the long-run, too. See whyagegate.com for more info.
- Q: How much does k-ID cost?
- A: Nothing! k-ID is paid for by Another Axiom directly, and is completely free for players and parents or guardians to use.
Gameplay
- Q: Does this make it harder to play Gorilla Tag?
- A: No, we hope this allows players to access more features while fostering a safer and more compliant environment for all players. With k-ID, parents and guardians get to customize their kid’s experience, instead of requiring us to make one-size-fits-all rules. For example, one parent might decide it’s ok for their kid to play online with voice chat, but another kid might only have monke sounds. And if you’re a kid who wants permission to access a feature, we make it easy to ask your parent directly through the game itself. We're optimizing the player experience wherever we can!
- Q: Is this gonna be one of those things where you change the rules again later?
- A: The goal with k-ID is to provide a long-term solution for age-appropriate design. We’re aiming to make this a solid fix, not just another hoop for players to jump through. We’ve listened to your concerns, and have worked closely with k-ID to address them in this new rollout.
- Q: What kind of parent/guardian controls does k-ID add?
- A: With k-ID, parents or guardians can use a family dashboard to manage:
- Voice chat
- Custom usernames
- Joining groups
- Access to the Virtual Stump (User Generated Content)
- Q: Can I play Gorilla Tag without using k-ID?
- A: We need everyone’s age in order to provide a legally-compliant experience. But we’ve designed k-ID’s integration to be as fast and seamless as possible for all players.
- Q: Can I play while my parents or guardians are setting up k-ID?
- A: Yes, you can still play! Younger players can continue to play with some features disabled: once your parent or guardian finishes the verification process, they will be able to unlock these features for you.
- Q: Do I have to do this every time I play?
- A: No, it’s a one-time setup! Once you provide your age, logging in is seamless. But if you have multiple accounts or create a new account, you’ll need to provide your age for those accounts too.
- Q: Is Gorilla Tag implementing k-ID only for North America?
- A: No, we are implementing this globally! It helps us protect players all around the world, no matter where they’re playing.
- Q: Do all players have to do this?
- A: Everyone needs to use the in-game slider to set their age. Age requirements differ in every region!
Troubleshooting
- Q: What happens if my parents or guardians refuse to verify themselves with k-ID?
- A: k-ID is here to keep you safe and make things easier for your parents or guardians. We encourage all parents and guardians to check out k-ID’s parental resources and reach out to Gorilla Tag customer support if they have questions! In the meantime, younger players can still play while they wait for parental consent, just with some features disabled.
- Q: Can I change my age or location on k-ID?
- A: If you submitted the wrong age or have since moved, please submit a support ticket to us. Your info needs to be accurate since it’s tied to legal stuff.
- Q: Will k-ID slow down the game or cause lag?
- A: Nope! It’s only used during sign-up. Your gameplay won’t be affected. If you have issues, contact a mod or submit a ticket.
- Q: Will I lose my in-game progress or cosmetics when I set up k-ID?
- A: Nothing will happen to your in-game cosmetics. If there’s an issue, contact the mods or our Gorilla Tag customer support.
- Q: Will this change anything about updates or new features in Gorilla Tag?
- A: Nope! k-ID won’t change how we roll out new content. In fact, k-ID helps us keep bringing you cool updates by making sure we follow the rules globally, enabling the game team to focus on making more fun stuff.
- Q: Can I just make a new account to get around k-ID?
- A: No. Creating a new account won’t bypass the k-ID process.
- Q: I can’t figure out how to get through the k-ID process.
- A: If you or your parent or guardian has trouble with the k-ID process, please contact a mod or submit a support ticket, and we’ll help you out!
- Q: I’m locked out of Gorilla Tag - what do I do?
- A: Sorry to hear you're having trouble getting into the game. If this is related to k-ID, please work with a parent or guardian to visit the k-ID support center to troubleshoot: https://k-id.zendesk.com/hc/en-us
