Muting
Players can mute other players from the big board in-game. There is a mute button that can be toggled. The mute setting persists between sessions and is stored locally. The setting needs to be re-enabled if the game is uninstalled from the device.
To mute all players, Human voice can be disabled from the in-game computer and replaced by fun Monkey sounds.
Reporting
In-game, players can report other players that are not following the Code of Conduct at the big board. Please report any player that is not following the Code - Every report helps flag players that need to be reviewed for a ban-worthy offense.
You must be a member of the Discord channel to access the form. Players can be reported outside of the game with this form:
REPORTING FORMBAns
We hold our Code of Conduct and treat bans seriously. If a player is determined to not be following the rules, we will issue bans aggressively with escalating time durations.
Some things to note:
1. Players will be given a specific reason for a ban on the red message board. When submitting an appeal, please reference the exact wording on the board so the Appeals team knows exactly which ban to look up.
2. Ganging up on a player and spam or mass reporting them does not affect our decision making process. We consider context when reviewing reports and look out for that behavior specifically.
3. Many Bans are issued for patterns of behavior. If an appeal is for a specific incident, the player’s past behavior and prior ban history are considered.
4. Any report by a trusted witness is more likely to be acted upon.
IP Bans
If a player's ban escalations have reached a point where we ban an IP address, all users from that IP address are subject to a ban. A player may trigger a ban evasion if we determine that they have:
1. Reinstalled the app to attempt to manipulate time.
2. Used a different account on the headset.
3. Used a Steam account when they were banned on Quest (or vice-versa)
If a player receives an IP ban, they should not attempt to login to the servers with any device, or any other account. This will be considered Ban Evasion and an additional ban will be added after the current ban expires. It does not matter if a player owns this account or if they have other members of their household attempting to login with their own accounts. When in this situation, we suggest players discuss their behavior with the other members of their household and educate them on following the Code of Conduct.
IP Bans can stack. If a banned player continues to attempt to evade the IP ban, additional bans will be added. These may appear as if players are immediately banned after the current ban timer expires.
In extreme cases, we will issue a permanent ban. The red board will notify players if they have received a permanent ban. Their only recourse is to make an appeal.
Appeals
A ban appeal can be made by visiting our
BAN APPEAL FORM
Appeals are handled by the Appeals Team. This team is intentionally separate from any of the Gorilla Tag team that have day-to-day interactions with customers. Developers, Community Moderators, Volunteer Moderators, Stick or Twigs do not participate in the review process. Do not contact them about appeals or additional restrictions may be applied.
Players must provide accurate information in their appeal. If the Appeals Team is unable to locate their account because of incorrect information, the appeal will be denied.
DIscord Bans & Appeals
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